Verifiable Verizon

 

Using this NYC Complaint Link I requested help in contacting Verizon regarding service. I received the following letter. I am flabbergasted beyond belief.

doitt-logo

 

Dear Mr. Curry,doitt

The local team has confirmed that Verizon has obtained all the necessary rights of way and secured 53 permits to bring Fios service to your address.  Design plans have been approved and submitted to Construction for scheduling.

Since you have already entered a request for Fios video service via www.verizon.com, you will be notified by e-mail when there is a milestone in Verizon’s efforts to deploy service to the building.

Residents of Albemarle Terrace and Kenmore Terrace Please Have a Look

You can check the status of your pending request online by following these steps:

All New Yorkers who wish to file a complaint about Verizon FiOS can do so by calling 311 or going online. (Please take a moment and fill out the form online!)

At this stage and community action is important because you get names and addresses.  Remember, this is not about paying for your phone, cable or satellite company, this is about having a choice.

  • Go to Verizon.com.
  • Click on any of the FiOS Banner Ads (“Order Now” buttons) or Click on “Check Availability.”
  • Enter your address.
  • You’ll be asked to confirm your address after entering it (specific to the unit/floor in the building, based on Verizon’s records).
  • If the address entered (specific to the unit/floor) has a pending service request, the next screen will provide the following option “Show me the status of my request to have FIOS TV brought to my building.”
  • Check that box and hit continue, and you’ll be shown the status of the request.

Thank you and best regards,
Verizon Video Service Request Team

P.S.

Remember requesting service puts you in the position of evaluating/negotiating the cost not a commitment to purchase. Please make the request.  This will not be over until it is and we have a choice.


THEN I GOT THIS:FROM THE FRIENDLY PEOPLE AT 311

311 confirmation response saying this complaint resolution is “cable not installed”, because the service was not installed as requested.

THEN I GOT THIS:

Dear Curry,

I am in receipt of your 311 Service Request  #  1-1-1304140431, to New York City’s Department of Information Technology and Telecommunications (“DoITT”), regarding the status for Verizon FiOS service at your residence.

This agency processed and forwarded you latest FiOS service request to our Verizon FiOS municipal contact requesting they look into your request and respond with a more accurate date for activation and installation of the service. Verizon responded with the following: 

Good morning Mr. Curry,

The local team has confirmed that Verizon has obtained all the necessary rights of way and secured 53 permits to bring Fios service to your address.  Design plans have been approved and submitted to Construction for scheduling.

Since you have already entered a request for Fios video service via www.verizon.com, you will be notified by e-mail when there is a milestone in Verizon’s efforts to deploy service to the building.  You can also check the status of your pending request online by following these steps:

Click on any of the FiOS Banner Ads (“Order Now” buttons) or Click on “Check Availability.”

Enter your address.

You’ll be asked to confirm your address after entering it (specific to the unit/floor in the building, based on Verizon’s records).

If the address entered (specific to the unit/floor) has a pending service request, the next screen will provide the following option “Show me the status of my request to have FIOS TV brought to my building.”

Check that box and hit continue, and you’ll be shown the status of the request.

Thank you and best regards,
verizonlogo2

Verizon Video Service Request Team

Peter J. Schwab
Executive Director, Franchise Administration
New York City Department of Information Technology & Telecommunication
2 MetroTech Center, 4th Floor
Brooklyn, NY 11201