Coorespondence

 

 V no progress

 The vague response.

The following is best summed up in this “City Council” post .

Did anyone else complain or ask for accountability from Verizon who pays its CEO $30 million a year?  I know, you’re afraid the big bad V will take your smart phones away. Really? By the way, if you did and you have correspondence from from V or DoITT please share.

From: Subject Received Size Categories
RE: FiOS Service Availability Request
2126 Albemarle Terrace
BROOKLYN, NY 11226 — Rex Curry 10:05 AM June 23, 2015

Good morning Mr. Curry:

Thank you for your inquiry.  Please accept this e-mail as written confirmation that Verizon has received your complaint and will respond as soon as possible, but no later than 10 business days from today.

Best regards,

Will Freshwater
Video Franchise Service Manager
Verizon
140 West Street
New York, NY 10007
Freshwater, William A Verizon Response – FiOS Video Service Availability Request
2126 ALBEMARLE TR, BROOKLYN, NY 11226 — Rex Curry 9:42 AM 17 KB

Exactly 10 Days latter this email arrives the deadline minute (hmmmm I sense V-robo)

June 30, 2015 @ 9:42 AM

Good morning Mr. Curry:

Thank you for your patience while we investigated your inquiry. Our Service Deployment team is in the process of surveying your neighborhood to determine how to best deploy FiOS video service to your building.

Once that survey is complete, our local representatives will contact the owners of your building and of adjacent properties to obtain written permission granting access for placement of our facilities.

Verizon cannot begin construction to deploy FiOS service to your address until we receive that permission. We will inform you when the situation changes.

Please feel free to contact me directly if you have any questions.

Thank you.

Will Freshwater
Video Franchise Service Manager
Verizon
140 West Street
New York, NY 10007
william.freshwater@one.verizon.com

and then I got this response:

I am in receipt of your cable complaint SR #1-1-1117511421, to New York City’s Department of Information Technology and Telecommunications (“DoITT”) regarding your request for Verizon FiOS service.

Verizon sent this agency the following update:

 “Our Service Deployment team is in the process of surveying your neighborhood to determine how to best deploy FiOS video service to your building. Once that survey is complete, our local representatives will contact the owners of your building and of adjacent properties to obtain written permission granting access for placement of our facilities.  Verizon cannot begin construction to deploy FiOS service to your address until we receive that permission.”

 “We will inform you when the situation changes.”

Thank you for contacting the City of New York

Sincerely,

Peter J. Schwab
Executive Director, Franchise Administration
New York City Department of Information Technology & Telecommunications
2 MetroTech Center, 4th Floor
Brooklyn, NY 11201